The time, effort and money you invest in keeping your employees happy is well worth it for your bottom line.  Oftentimes business owners fail to consider the fact that unhappy employees can, and do, negatively impact every aspect of their operation. Your employees are your front line in dealing with your customers.  If your employees […]

The first key is to have your accountant take a look at your accounting procedures and make recommendations on how to improve them.  He or she may also help in preparing financial projections for the coming year(s).  Getting your company’s financial house in order is very important in establishing the value of your firm. The […]

The National Foundation for Women Business Owners (NFWBO) identifies trends relating to the small business climate for women.  New studies examining the role of female entrepreneurs by the NFWBO have yielded some surprising and eye-opening results. A joint IBM, NFWBO study of the top fifty women business owners as well as 10 additional “up-and-coming” business […]

Far too many customers have grown to expect poor customer service.  Whether its rude employees and customer support or impersonal robotic phone system responses, customers are often shocked when they receive pleasant customer service.  In such a climate, it is clear that businesses that simply treat customers well are taking advantage of a huge opportunity. […]

Burnout is a strange phenomenon in that often a business owner doesn’t know that he or she is experiencing it until it is too late.  Owners who feel beleaguered and over stressed frequently want to sell their business and move on.  However, buyers are not so eager to accept burnout as a believable reason for […]

When it comes time to sell a business, not everything goes as planned.  You may be one of the lucky ones and find that selling your business is a streamlined process with only a few unexpected occurrences.  But most CEO’s looking to sell a business find they can expect the unexpected.  Let’s take a closer […]

The time you invest getting to know and understand your customers is time very well spent.  The feedback you get is gold, pure gold.  Yet, there are other reasons why this is a prudent move.  Let’s take a look at some of the key reasons you should learn more about your customers and their specific […]