Far too many customers have grown to expect poor customer service.  Whether its rude employees and customer support or impersonal robotic phone system responses, customers are often shocked when they receive pleasant customer service.  In such a climate, it is clear that businesses that simply treat customers well are taking advantage of a huge opportunity. […]

Burnout is a strange phenomenon in that often a business owner doesn’t know that he or she is experiencing it until it is too late.  Owners who feel beleaguered and over stressed frequently want to sell their business and move on.  However, buyers are not so eager to accept burnout as a believable reason for […]

When it comes time to sell a business, not everything goes as planned.  You may be one of the lucky ones and find that selling your business is a streamlined process with only a few unexpected occurrences.  But most CEO’s looking to sell a business find they can expect the unexpected.  Let’s take a closer […]

The time you invest getting to know and understand your customers is time very well spent.  The feedback you get is gold, pure gold.  Yet, there are other reasons why this is a prudent move.  Let’s take a look at some of the key reasons you should learn more about your customers and their specific […]

It is common for executives at companies to undergo an annual physical.  Likewise, these same executives will likely examine their own investments at least once a year, if not more often.  However, rather perplexingly, these same capable and responsible executives never consider giving their company an annual physical unless required to do so by rule […]

Not every prospective buyer actually buys a business.  In fact, out of 15 prospective buyers, only 1 actually makes a purchase.  Sellers should remember that being a buyer can be stressful.  The bottom line is that buying a business is usually one of the single largest financial decisions that a person can make.  In this […]

Business owners considering selling should realize that they have many different types of prospective buyers.  Today’s prospective business buyers are more sophisticated and diverse than ever before.  Let’s take a closer look at the different types of prospective buyers and what you should know about each of them. 1.  Family Members Family members often buy […]

Confidentiality is a major concern in virtually every business.  Quite often business owners become a little nervous when it comes time to sell their business; after all, business owners usually want to keep the fact that they are selling confidential.  Yet, at the same time, business owners want to receive top-dollar for their businesses and […]

How the purchase of a business will be structured is something that must be dealt with early on in the selling process.  The simple fact is that the financing of the sale of a business is too important to treat as an afterthought.  The final structure of any sale will be the result of the […]